Reliable Care is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us through SMS/text messaging.

 

By using our website or providing your information, you agree to the terms of this Privacy Policy.

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INFORMATION WE COLLECT

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We may collect the following types of information:

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A. Personal Information

• Name

• Address

• Email address

• Phone number

• Date of birth

• Health-related information you provide

• Emergency contact information

• Any information submitted via our forms, website, or communications

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B. Automatically Collected Data

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When you visit our website, we may automatically collect:

• IP address

• Browser type

• Device type

• Operating system

• Pages you visited

• Cookies and tracking technologies

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C. SMS/Text Messaging Information

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When you opt in to receive SMS/text messages, we collect:

• Mobile phone number

• Consent record (time, date, method)

• Message history

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D. From third parties

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We may also collect personal information from third parties – For example, we may work with business partners, subcontractors, advertising networks, analytics providers, and search information providers, who may provide us with Personal Information about you

 

E. ​Through Online Technologies

 

Our hosting company may collect anonymous, aggregate information or statistics related to Site usage and traffic. These statistics indicate the total number of hits, the total number of page hits, the number of kilobytes transferred from our Site, and the IP address of the visitor. Our hosting company does not collect email addresses and other personally identifiable information through this usage and traffic information.

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2. HOW WE USE YOUR INFORMATION

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We may use your information to:

• Provide home health services

• Schedule and confirm appointments

• Send transactional messages (service reminders, confirmations, alerts)

• Send marketing or promotional messages (only with your explicit opt-in consent)

• Respond to inquiries and provide customer support

• Improve our website and services

• Comply with legal or regulatory obligations​

• To provide our website and its functionalities to you.

• To provide you with location-specific services. If you elect to share your location information with us, we may use that information to tailor options, functionality or offers related to your location.  We also may use your IP address to determine your general location, which also may be used to tailor offers to you.

• To conduct data analytics to support our website and business. Typically, these analyses are done using aggregated or otherwise de-identified data. We use information, including automatically-collected information, to manage and improve our website and our business. For example, we use such information to:

• Manage our business needs, such as monitoring, analyzing, and improving the services and the website’s performance and functionality.  For example, we analyze website user behavior and conduct research and analysis about the way you and other users use our website.

• Manage risk and protect the website. We use data to better protect our services, our website, and you by helping to detect and prevent fraud and abuse of the website and our services.

• Tailor our offerings to your apparent interests.   

• To operate and improve our business.

• To maintain our records.

• To market to you. Information we collect about you and how you use and interact with the website and our services, ads, and other online content helps us to improve our website and offer additional products and services that we think might interest you. For example, we analyze information about user interactions with our marketing emails and online ads (such as whether emails have been opened or whether ads are clicked on) to determine whether those communications and ads are effective, and to understand what other website functionalities, products or services may interest you. We may send you marketing e-mails to ask whether you would like us to share your information with our third-party partners so they can market their services to you.

• For legal, contractual and safety purposes. We will use your information as necessary to enforce the terms of our website, to comply with all applicable laws and regulations, to defend or protect us, our users, you, or third parties from harm or in legal proceedings, to protect our rights, to protect our security and the security of our users, employees, and property, to respond to court orders, lawsuits, subpoenas, and government requests, to address legal and regulatory compliance, to verify your identity or communications from you, to comply with contracts and other agreements to which we are a party, and to notify you of changes to our terms, policies, or practices.

• To conduct internal monitoring and training.

• For other purposes for which you provide your consent.

• Should you send us your comments or questions via email to any email address provided on our Site, we will only share your communications with our employees most capable of addressing your questions and concerns. We will retain your communication until we have done our very best to provide you with a complete and satisfactory response and then we will either discard it or, in some cases, archive it.

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Types of Users

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Based on the type of user you are, and which components of our Services you utilize, we may also collect additional types of Personal Information such as:   

 

 a) Users of Site

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• How you use and interact with our online Services

• the type of content that you viewed or accessed

• pages you viewed

• features you use

• your browser and device type

• error reports

• and any links you click on to leave or interact with the Service.

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 b) Prospective Employees

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If you apply for employment and/or become an employee, we will collect your employment and work history, as well as other Personal Information related to your potential employment. This may include:

• your education and employment history

• address and contact information

• demographic information

• references

• and any other information included in your resume

• cover letter or application.

• This information will be collected from our Career tab. If you become an employee, you will be provided with a separate Privacy Policy and Employee Notice that details the collection and storage of your employee information.

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3. SMS/TEXT MESSAGING POLICY

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Reliable Care may send SMS/text messages to individuals who voluntarily provide their mobile phone numbers and opt in to receive messages.

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A. Purpose of SMS Messages

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You may receive:

• Appointment reminders

• Service updates

• Caregiver communications

• Verification codes

• Marketing and promotional messages (if opted in)

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B. Opt-In Disclosure (Required by Carriers)

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By providing your phone number and opting in, you agree to receive text messages from Reliable Care.
Message frequency may vary.
Message and data rates may apply.

Consent is not a condition of receiving services.

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C. How to Opt Out

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You may opt out of SMS/text messages at any time by replying:
STOP — to cancel
HELP — for help or information

You may also contact us at:
Email: info@reliablecarefl.com

Phone number: 866.932.2777

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D. Required Non-Sharing Statement

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In accordance with TCR and carrier requirements:

We do not share, sell, or transfer mobile opt-in information, phone numbers, or SMS consent with any third parties or affiliates for marketing or promotional purposes.

Information is shared only with our SMS service provider for the sole purpose of delivering messages.

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E. Consent Records

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We maintain records of SMS opt-in for verification as required by law and carrier compliance.

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4. HOW WE SHARE YOUR INFORMATION

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We do not sell personal information, including mobile numbers or health information.

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We may share your information only with:

• Service providers who help deliver our healthcare services

• Our SMS/text messaging provider solely for message delivery

• Legal authorities when required by law

• Insurance companies or healthcare partners (only with proper authorization)​​

• To our subsidiaries and affiliates.

• To contractors, service providers and other third parties we use to support our business.

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We may disclose information that we collect or you provide as described in this Privacy Policy for the following purposes

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• To fulfill the purpose for which you provide it.

• To market our services or our third-party partners’ services to you.

• To enforce or apply our Website Terms of Use and other agreements, including for billing and collection purposes.

• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Reliable Care, our customers, or others.

• For any other purpose disclosed by us when you provide the information with your consent

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5. How we Protect Personal Information

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We disclose potentially personally-identifying and personally-identifying information only to those persons and affiliated organizations that:​

• need to know that information to provide services available on this website, and

• that have agreed not to disclose it to others. Some of these persons and affiliated organizations may be located outside of your home country; by using this website, you consent to the transfer of such information to them.

• SMS consent obtained or phone numbers for the purpose of SMS are not being shared, or sold to anyone. Other than the persons and affiliated organizations, as described above, this website discloses potentially personally-identifying and personally identifying information only when required to do so by law, or when this website believes in good faith that disclosure is reasonably necessary to protect the property or rights of this website, third parties, or the public at large.​​​

• Please note that, unless we expressly advise you otherwise, the email functionality on our Site does not provide a means for completely secure and private communications between us. Like all unencrypted Internet email communications, your email may be accessed and viewed by other Internet users, without your knowledge and permission, while in transit to us. For that reason, to protect your privacy, please do not use email to communicate information to us that you consider to be confidential. While we strive to protect your personal information.

• Reliable Care cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. Once we receive your transmission, we will use our commercially reasonable efforts to ensure its security on our internal systems. Depending on the nature of the inquiry, your communication may be discarded or archived. If you wish, you may contact us instead via telephone at the numbers provided throughout our Site.

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6. COOKIES & TRACKING TECHNOLOGIES

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We may use cookies, pixels, and analytics tools to understand how visitors use our website and to improve user experience. You may disable cookies through your browser settings.

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7. DATA SECURITY

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We use administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is 100% secure.

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8. DATA RETENTION

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We retain personal information—including SMS consent logs—only as long as required for:

• Service delivery

• Compliance with healthcare regulations

• Legal obligations

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9. YOUR RIGHTS

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Depending on your location, you may have rights regarding your personal information, including:

• Access

• Correction

• Deletion

• Restriction

• Data portability

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To submit a request, contact us at:
Email: info@reliablecarefl.com

Phone number: 866.932.2777

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10. CHILDREN’S PRIVACY

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Our website is not intended for children under 13. We do not knowingly collect information from children without parental consent.

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11. THIRD-PARTY LINKS

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Our website may contain external links. We are not responsible for the privacy practices of third-party websites.

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12. CHANGES TO THIS POLICY

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We may update this Privacy Policy periodically. Changes will be posted here with a new “Last Updated” date.

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13. CONTACT US

If you have questions about this Privacy Policy or your personal information, please contact us:

Reliable Care
Website: www.reliablecarefl.com
Email: info@reliablecarefl.com
Phone: 866.932.2777