Reliable Care is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us through SMS/text messaging.

 

By using our website or providing your information, you agree to the terms of this Privacy Policy.

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1. Introduction

Reliable Care (“Company,” “we,” “us,” or “our”) is committed to protecting the privacy and confidentiality of our clients, caregivers, and website visitors. This Privacy Policy explains how we collect, use, and protect personal information, including information collected through RingCentral SMS/text messaging services.

By providing your mobile phone number and opting in to receive text messages from Reliable Care, you agree to the terms outlined in this policy.

 

2. Information We Collect

When you communicate with Reliable Care via phone, website, or SMS messaging, we may collect:

• Name

• Mobile phone number

• Email address

• Home address (if applicable for services)

• Message content and communication history

• Appointment or service details

• Communication preferences and opt-in/opt-out status

We request that clients do not send sensitive medical information via text message unless specifically instructed. SMS messaging is not intended for emergency communication.

 

3. How We Use Your Information

Reliable Care uses collected information to:

• Schedule and confirm appointments

• Provide home care service updates

• Respond to inquiries

• Communicate with caregivers and family members

• Send reminders and administrative notifications

• Send promotional or informational messages (only if you have opted in)

We do not sell, rent, or share personal information, including phone numbers, with third parties for marketing purposes.

 

4. SMS/Text Messaging Consent

By providing your mobile phone number and opting in (via website form, verbal consent, or written agreement), you consent to receive text messages from Reliable Care via RingCentral.

SMS disclosures:

• Message frequency may vary

• Message and data rates may apply

• You may opt out at any time by replying STOP

• For assistance, reply HELP or contact us at [Insert Phone Number or Email]

• Consent to receive SMS messages is not a condition of receiving services

Reliable Care does not share SMS opt-in data or consent records with third parties for marketing purposes.

 

5. Data Sharing

We may share information only as necessary with:

• RingCentral (our secure messaging provider)

• Service providers assisting with scheduling or operations

• Legal authorities when required by law

All service providers are required to safeguard your information and maintain confidentiality.

 

6. Data Security

Reliable Care implements reasonable administrative, technical, and physical safeguards to protect personal information. However, no electronic communication method, including SMS, is completely secure.

 

7. Data Retention

We retain personal information and SMS communications only as long as necessary to:

• Provide home care services

• Maintain business and medical records as required by law

• Resolve disputes

• Enforce agreements

 

8. Your Privacy Rights

You may:

• Request access to your personal information

• Request correction or deletion (where legally permitted)

• Withdraw SMS consent at any time

• Opt out of marketing communications

To exercise your rights, contact us at:
info@reliablecarefl.com
866.932.2777

 

9. Changes to This Privacy Policy

Reliable Care may update this Privacy Policy periodically. Updates will be posted with a revised effective date.

 

10. Contact Information

Reliable Care
4720 Salisbury Rd.
866.932.2777
info@reliablecarefl.com

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