Terms & Conditions

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1. Acceptance of Terms

By accessing this website and/or using the services of Reliable Care (“Company,” “we,” “us,” or “our”), you agree to comply with and be bound by these Terms & Conditions. If you do not agree, please do not use our website or services.

 

2. Home Care Services

Reliable Care provides non-medical home care services, including but not limited to personal care, companionship, assistance with daily living activities, and related support services.

All services are subject to availability, client assessment, and a signed service agreement where applicable.

Reliable Care reserves the right to modify or discontinue services at any time in accordance with applicable laws and service agreements.

 

3. Website Use

You agree to use this website only for lawful purposes. You may not:

• Use the website in any way that violates applicable laws or regulations

• Attempt to gain unauthorized access to systems or data

• Interfere with the proper operation of the website

• Submit false or misleading information

All website content is the property of Reliable Care and may not be copied, reproduced, or distributed without written permission.

 

4. SMS/Text Messaging Terms

By providing your mobile phone number to Reliable Care (via website form, verbal consent, intake forms, or other written communication), you consent to receive SMS/text messages from us through our messaging provider, RingCentral.

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SMS Program Details:

• Messages may include appointment reminders, service updates, caregiver coordination, and administrative notifications.

• Promotional or informational messages will only be sent if you have opted in.

• Message frequency may vary.

• Message and data rates may apply.

 

Opt-Out:

• You may opt out at any time by replying STOP to any message.

• You may reply HELP for assistance or contact us directly at 866.932.2777

• Opting out of SMS messages will not affect your ability to receive home care services.

• Consent to receive SMS messages is not a condition of purchase or service.

• Reliable Care does not sell, rent, or share SMS opt-in data or phone numbers for third-party marketing purposes.

 

5. No Emergency Communications

SMS messaging and website communication are not monitored 24/7 and are not intended for emergency situations.

If you are experiencing a medical emergency, call 911 immediately.

 

6. Privacy

Your use of our services and website is also governed by our Privacy Policy. Please review our Privacy Policy for information on how we collect, use, and protect your information.

 

7. Limitation of Liability

Reliable Care is not liable for:

• Delays or failures in SMS delivery

• Carrier-related message delays or charges

• Service interruptions beyond our reasonable control

To the fullest extent permitted by law, Reliable Care shall not be liable for indirect, incidental, or consequential damages arising from website use or SMS communications.

 

8. Intellectual Property

All content on this website, including logos, text, graphics, and branding, is the property of Reliable Care and may not be used without written permission.

 

9. Modifications to Terms

Reliable Care reserves the right to update or modify these Terms & Conditions at any time. Updates will be posted with a revised effective date. Continued use of our website or services constitutes acceptance of the updated terms.

 

10. Governing Law

These Terms & Conditions are governed by the laws of the State of Florida, without regard to conflict of law principles.

 

11. Contact Information

Reliable Care
4720 Salisbury rd. Ste 104; Jacsonville, FL 32256
866.932.2777
info@reliablecarefl.com